Privacy Policy

This Privacy Policy explains how Creative Bar Concepts LLC, doing business as Shipgarten (“Shipgarten,” “we,” “us,” or “our”), collects, uses, and shares personal information through shipgarten.com, our online forms, event registrations, tour scheduling, online store, and related communications.

It also explains how to contact us about your information and privacy choices.

1. Information We Collect

Information you provide

Depending on how you interact with us, you may provide:

• Your name, email address, and phone number.
• Event registration details, ticket selections, and attendee information.
• Your company name and role when requesting a corporate event.
• Celebration preferences, preferred dates, estimated group size, and other details you enter in an inquiry form.
• Information you enter when scheduling a guided tour, such as your name, email address, and chosen time.
• Order details when you buy from our online store, such as your name, email address, phone number, shipping and billing address, and the items ordered.
• Messages, questions, feedback, and communication preferences.

Please provide only information relevant to your request. Avoid entering payment card details, government identification numbers, or sensitive personal information in general inquiry fields.

Information collected through website technologies

Our website and the tools operating on it may collect:

• IP address and approximate location derived from it.
• Browser, device, and operating system information.
• Pages visited, referring pages, and visit timestamps.
• Clicks, scrolling, mouse movement, and other interactions with website features.
• Cookie identifiers, advertising identifiers, and registration or conversion events.

The information collected depends on the features in use and the tools enabled on a given page.

Information from service providers and platforms

When you interact with a connected form, ticketing platform, scheduling tool, or marketing service, we may receive the information necessary to respond to your inquiry, administer your registration, or understand the results of our campaigns.

The information we receive depends on the service, its settings, and your interaction with it.

2. How We Use Information

We use personal information to:

• Respond to inquiries and provide customer support.
• Process and administer event registrations.
• Schedule tours and discuss and coordinate private or corporate events.
• Process and fulfill online store orders.
• Send booking confirmations and relevant event updates.
• Send marketing communications consistent with your preferences and applicable law.
• Understand website use and improve its content and functionality.
• Measure advertising performance and support relevant advertising.
• Identify fraudulent submissions and protect website security.
• Maintain business records and meet legal obligations.

3. Forms, Ticketing, and Other Providers

We use tools and service providers to operate our website and related services. The tools in use on shipgarten.com include:

• Forms and inquiries: Typeform, which hosts the “host your event” and contact forms embedded on our pages.
• Customer relationship management: HubSpot, which we use to manage contacts and inquiries. The HubSpot tracking code is installed on our website and may set cookies and record page visits and form activity.
• Event registration: Modern Events Calendar, the registration system on our own website, and, for certain events, external ticketing platforms such as Eventbrite.
• Tour scheduling: Calendly, which hosts the booking calendar embedded on our guided-tour page.
• Online store and payments: WooCommerce operates our online store, and payments are processed through WooPayments, including Apple Pay and Google Pay where offered. Store merchandise is produced and shipped by Printify, a print-on-demand provider, which receives the name, shipping address, and contact details needed to fulfill your order and handles shipping, returns, and refunds under its own policies.
• Gift cards: Gift cards are sold through Toast on a Toast-operated page that opens when you follow the link from our site. Toast’s terms and privacy policy apply there.
• Website analytics: Google Analytics 4 and Google Tag Manager (Google), and Metricool site statistics.
• Website experience analysis: Hotjar, which collects interaction data such as clicks, taps, scrolling, and mouse movement, and which records sessions and may produce heatmaps.
• Advertising and measurement: Meta Pixel and Meta’s Conversions API, as described in Section 4.
• Security and spam prevention: Google reCAPTCHA on forms and registration screens.
• Virtual events assistant (AI): Our website offers a virtual events assistant powered by artificial intelligence. If you use it, the messages you type are processed by our service providers (Cloudflare and Anthropic) to generate a reply. Please do not share payment card numbers, passwords or other sensitive information in the chat. We do not keep a copy of chat messages ourselves, and our providers may retain them for a limited time under their own policies. A member of our team follows up personally on any request. Questions: info@shipgarten.com.
• Website infrastructure: hosting, email delivery, backups and security, and font delivery (Google Fonts).

The tools used can vary by page or service. A provider may process information on our behalf or, depending on the service, under its own privacy policy.

When you leave our website or interact directly with a third-party platform, review that platform’s privacy information.

4. Cookies, Analytics, and Advertising

Cookies and similar technologies help support website functions, understand visitor activity, and measure or deliver advertising. When you visit shipgarten.com, the tools described in Section 3 may set cookies and similar identifiers in your browser, including those from Meta, Google, HubSpot, and Hotjar, as well as cookies used by our online store to attribute orders to the page or campaign that brought you to us.

Meta and other advertising tools

Advertising tools may connect activity on our website with information held by an advertising platform. For example, Meta tools receive information about page visits, event registrations, form submissions, device identifiers, cookie identifiers, and related interactions.

When you submit certain forms or register for certain events, we also send a copy of that event to Meta from our server (Meta’s Conversions API). That server event can include your IP address, browser user agent, Meta cookie identifiers, and your email address, phone number, and name converted to a hashed format to help Meta match the event with an account. Hashing does not necessarily make that information anonymous.

Some information is therefore transmitted directly from our server rather than through a browser cookie.

These activities can constitute targeted advertising or the “sale” or “sharing” of personal information under certain privacy laws, depending on the activity and the law that applies.

Your choices

You can:

• Adjust cookie permissions through your browser.
• Manage advertising preferences through the relevant advertising platform, for example your Meta ad settings and your Google ad settings.
• Use website privacy controls where provided.
• Contact info@shipgarten.com to request an applicable advertising opt-out.

Browser settings alone may not stop every type of server-side processing. Privacy choices may need to be applied separately across browsers and devices.

5. When We Share Information

We disclose information as relevant to the following recipients and purposes:

• Service providers: contact details, inquiry responses, registration and order information, and technical data needed to provide hosting, forms, scheduling, customer management, payment processing, order fulfillment and shipping, email delivery, security, and related services.
• Advertising and analytics providers: website activity, identifiers, conversion information, and hashed matching information, as described above.
• Event organizers or promoters: information needed to administer the event you register for or the inquiry you submit, where that sharing is part of the relevant arrangement.
• Legal and professional recipients: information reasonably necessary to meet legal obligations, respond to valid legal requests, obtain professional advice, or protect rights and security.
• Business transaction recipients: relevant information in connection with a proposed or completed merger, acquisition, or transfer of business assets, subject to applicable protections.

We may also disclose information when you direct us to do so.

6. Marketing and Event Communications

You may unsubscribe from marketing emails using the unsubscribe option in the message or by contacting info@shipgarten.com.

Unsubscribing from marketing does not prevent necessary communications about an existing registration, an order, an inquiry you initiated, or an event change relevant to your booking.

Submitting an inquiry does not, by itself, constitute consent to every form of marketing. Any additional consent required by law must be obtained separately.

7. Retention

We retain information according to its purpose, the status of our relationship with you, applicable legal requirements, and legitimate recordkeeping or security needs.

Retention may differ for inquiry records, event registrations, orders, business agreements, marketing preferences, and technical logs. Our server-side advertising measurement keeps the identifiers it needs only briefly, for about a day, before it is sent or discarded. Third-party tools such as Typeform, HubSpot, Hotjar, Google, Meta, and Calendly keep information under their own settings and policies.

We generally keep inquiry and lead records for up to 24 months. Booking and order records are kept for as long as the law requires.

We may retain limited information needed to honor an unsubscribe or privacy request, resolve a dispute, or comply with legal obligations.

8. Security and International Processing

No website, transmission method, or storage system can be guaranteed completely secure.

Some providers may store or process information outside your state or country, including in the United States. Privacy protections may differ between locations.

Contact us if you have concerns about information you submitted through our website.

9. Children’s Information

Although Shipgarten hosts family events, our online inquiry, registration, scheduling, and store services are intended for adults completing those activities.

We do not knowingly collect personal information directly from children under 13 through these services. Parents and guardians should complete inquiries and registrations involving children.

If you believe a child under 13 has submitted personal information directly to us, contact info@shipgarten.com so we can investigate and take appropriate action.

10. Privacy Requests and Rights

Depending on your location and the laws applicable to our processing, you may have rights to:

• Confirm whether we process your personal information.
• Access or receive a copy of it.
• Correct inaccurate information.
• Request deletion.
• Opt out of certain advertising, sales, sharing, or profiling activities.
• Appeal a decision concerning a privacy request.

Submit requests to info@shipgarten.com with the subject line “Privacy Request.” This address is monitored by our owners and sales team.

Please describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity or authority before responding.

We will respond within the period required by applicable law. Certain information may be retained where an exception applies.

If an appeal right applies, email the same address with the subject line “Privacy Appeal.” Explain the decision you would like reviewed. We will provide the outcome and any further complaint information required by law.

Where applicable, Virginia residents may also contact the Virginia Attorney General’s Consumer Protection Section.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, tools, or practices. The revised version will display an updated effective date.

Where required by law, we will provide additional notice or obtain consent before implementing a change.

12. Contact Us

For privacy questions, requests, or concerns, contact:

Creative Bar Concepts LLC, doing business as Shipgarten
7581 Colshire Drive
McLean, VA 22102
Email: info@shipgarten.com
Phone: +1 703-712-7481